Privacy Policy

1. Introduction

All Done Home Services LLC ("we," "our," or "us") provides residential home services, including maintenance, repairs, and related home improvement solutions. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

2.1 Information You Provide to Us

• Contact Information: name, phone number, email address, and service address
• Service Details: job requests, appointment information, service notes, and work history
• Payment Information: billing address, payment method details (processed securely through third-party payment processors)
• Communication Data: inquiries, feedback, and correspondence with us
• Account Information: username, password, and account preferences (if applicable)

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: general location information based on IP address or service address
• Cookies and Tracking Technologies: see our Cookies section below

3. How We Collect Information

We collect information through various methods, including:

• When you request our services or schedule appointments
• When you contact us via phone, email, SMS, or our website
• When you visit our website or use our online services
• When you subscribe to our communications or marketing materials
• Through third-party service providers and partners
• From publicly available sources or social media platforms (where applicable)

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Schedule and perform home services, process service requests, and manage appointments
• Communication: Send appointment confirmations, updates, reminders, and service-related notifications (including SMS)
• Customer Support: Respond to inquiries, provide technical support, and address customer service issues
• Business Operations: Process payments, manage accounts, maintain service records, and improve our services
• Legal Compliance: Comply with legal obligations, enforce our terms of service, and protect our rights
• Marketing: Send promotional messages, special offers, and newsletters (only with your consent)
• Analytics: Analyze usage patterns, improve website functionality, and enhance user experience
• Security: Detect and prevent fraud, unauthorized access, and other security threats

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our contractual obligations and provide requested services
• Legitimate Interests: To operate our business, improve services, and ensure security
• Consent: When you have provided explicit consent (e.g., for marketing communications)
• Legal Obligations: To comply with applicable laws and regulations

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• SMS and communication service providers
• IT and cloud service providers
• Marketing and analytics partners (with your consent)

6.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to:

• Comply with legal processes or respond to government requests
• Protect our rights, property, or safety, or that of our customers or others
• Investigate potential violations of our terms of service

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Deliver targeted advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our legal rights

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

11. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent (e.g., marketing)
• Opt-Out: Opt out of SMS communications, marketing emails, or targeted advertising

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification (if you have provided an email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.